Reference

Terms Conditions That Respect Your Account

Our Terms lay out how your account works, what you can expect from us, and what we need from you.

Account security and verificationPayment method rulesWithdrawal and dispute processAccount suspension guidelines
Explore the Lobby Read FAQ
3s game Terms Conditions That Respect Your Account
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Support Channels for Policy Questions

Questions about your account, our Terms or a payment issue? Reach our team through multiple channels so you can get help the way you prefer. We respond to account concerns during operating hours and monitor all channels for urgent issues.

Team online

Live Chat

Open the chat widget in your account lobby or on this site. Our support team responds in real time to account, payment and Terms questions.

Email Support

Send account or policy queries to our support inbox. We aim to reply within a few hours during business hours.

In-Account Help

Open the Help section in your wallet or account settings. You'll find FAQs, payment guides and links to contact support directly.

HOW WE PROTECT YOU

Data Handling, Security & Your Rights

We keep your account data secure and only use it to process deposits, payouts and support your gameplay. We store your JazzCash, Easypaisa and Raast payment details according to payment-industry standards.

Account Verification

We verify your identity before your first withdrawal. You'll upload ID and proof of address once; we use secure encryption and do not share your details with third parties.

Payment Data Security

JazzCash, Easypaisa and Raast credentials are encrypted end-to-end. We do not store your full payment credentials; we keep only enough to process deposits and payouts securely.

Cookies & Device Tracking

We use cookies to remember your login, track your gameplay on your device and prevent fraud. You can review our cookie policy in your account settings.

Data Retention

We keep your account data while your account is active. After closure, we retain records as required by law and payment regulations.

Your Data Rights

You can request to see, correct or delete your personal data (subject to legal holds). Submit requests via the Help section or contact support by email.

Dispute Resolution

If you dispute a charge or withdrawal, contact support with proof of the transaction. We investigate and respond within our standard review window.

Frequently Asked Questions About Our Terms

Real questions from real players about account rules, payments and how our Terms work.

We must verify your identity and payment method before releasing any payout. This protects both you and us from fraud. Verification is quick—upload your ID and an address proof through your account settings. Once approved, future withdrawals process faster.

Deposits via JazzCash, Easypaisa and Raast usually process in under a minute, so cancellation may not be possible once confirmed. Withdrawals can sometimes be cancelled before payout, depending on the stage. Contact support immediately if you need to stop a transaction.

Deposit and withdrawal limits depend on your payment method and account status. JazzCash, Easypaisa and Raast have their own daily transaction limits set by the payment provider. Check your wallet in the lobby to see your current limits for each method.

If we suspend your account for a Terms violation, your balance remains yours. Contact support to discuss the suspension reason and next steps. In most cases, we can arrange a withdrawal once the issue is resolved.

Most withdrawals process within hours. JazzCash and Easypaisa transfers clear quickly once verified. Raast transfers depend on your bank's processing time. We do not charge withdrawal fees; your full amount goes to your wallet.

Yes. Go to your Account Settings, then Payment Methods, and add or update your JazzCash, Easypaisa, Raast or Bank Transfer details. We may ask you to re-verify your identity if you add a new method to an existing account.

An account becomes dormant after a set period of inactivity. Your balance is safe and remains yours. You can log back in any time and resume playing. If specific terms apply to dormancy or reactivation fees, support will explain them when you ask.

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